What do I do if my device is not communicating?
The first step is to try unplugging the device from the vehicle, and
then plugging it back in to see if this will help re-establish communication.
If the device still does not communicate, then please contact your Geotab
reseller for further assistance. Common reasons why the device may not be
communicating are:
-
The device may be in an area without cellular coverage
-
The device may be unplugged from the vehicle or has lost power from the
OBD connector
-
The device may be reporting, but it may have a GPS issue where it cannot
latch onto the GPS satellites