The first step is to try unplugging the device from the vehicle, and
then plugging it back in to see if this will help re-establish communication.
If the device still does not communicate, then please contact your Geotab
reseller for further assistance. Common reasons why the device may not be
The device may be in an area without cellular coverage
The device may be unplugged from the vehicle or has lost power from the
The device may be reporting, but it may have a GPS issue where it cannot
latch onto the GPS satellites