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            Knowledge Base Fleet Management FAQ

            What do I do if my device is not communicating?

            The first step is to try unplugging the device from the vehicle, and then plugging it back in to see if this will help re-establish communication. If the device still does not communicate, then please contact your Geotab reseller for further assistance. Common reasons why the device may not be communicating are:
            1. The device may be in an area without cellular coverage
            1. The device may be unplugged from the vehicle or has lost power from the OBD connector
            1. The device may be reporting, but it may have a GPS issue where it cannot latch onto the GPS satellites

            Updated: 07 Apr 2019 11:45 PM
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