FAQ
Where is the data stored and for how long?
Data is stored within servers managed by Geotab and Google Cloud Services. As stated in Geotab’s Service Level Agreement (SLA), data will be retained for at least one year. However, should a customer have specific purging or archiving needs, Geotab ...
Why do I not see fuel or fill up data for my vehicle?
Different vehicle types all have their own way of storing fuel data and some of them may not even have fuel data stored. If fuel data is unavailable, chances are that the device is currently unable to access this information for that specific vehicle ...
Why am I not receiving any engine data?
Engine data will not be available to the GO device if the device is connected using a 3-wire harness, or if the vehicle does not provide any engine data. Depending on your account type, you may be in “Base mode” which means that you will not have ...
What harness is needed for my vehicle?
The harness required for your vehicle depends on which port connection your vehicle has. Most vehicles have the standard OBDII port that does not need a harness as the GO device can plug directly into the port. If the vehicle has a 9-pin or 6-pin ...
What do I do if my device is not communicating?
The first step is to try unplugging the device from the vehicle, and then plugging it back in to see if this will help re-establish communication. If the device still does not communicate, then please contact your Geotab reseller for further ...
Is my vehicle supported?
Almost all vehicle types are supported, although older vehicles may have less engine data available. For vehicles that do not have the standard OBDII connector, Geotab offers custom harnesses that allow you to connect the device into the vehicle’s ...
Is the GO device capable of draining my car battery?
No, the GO device will go into sleep mode when the vehicle is turned off and will only draw 5 mA of current. A typical car battery has a capacity of 50 Ah, which means it will take over a year before the device can come close to depleting the ...
If I travel across the border, do I need to enable roaming?
You do not need to turn on roaming — it just works!
I know Geotab is used by many of the largest fleets in the world but I just need something simple?
The GO device is an inexpensive, Plug-&-Play device that is simple to operate. You can start with the lower priced Base option if you are only interested in the location of your vehicle. Later on you can upgrade your price option to the Pro plan, ...
How much does the Geotab Solution cost?
The Geotab GO device consists of an upfront payment for the device and an ongoing monthly payment for the service. Please contact a reseller for current pricing. Geotab is considered to be one of the most affordable solutions in the market today